Please read these conditions carefully before using the Coco Chocolate website.  By using this website, you signify your agreement to be bound by these conditions.

Paypoint Security
If you pay by credit or debit card, your details are handled by Coco using Paypoint on a secure server using encryption.  While it is impossible for any web site to be completely impregnable to fraud, our system of a secure server and encryption offers a good level of security that you can be confident with.

Paypoint is the UK’s largest independently owned processor of secure, real-time, online credit and debit card transactions.
When customers shop with a merchant who uses Paypoint they can be assured that their card details are securely encrypted during transport over the Internet so no one can access their card information. The card details are only transported to a Bank to authorise the purchase. Card details are kept on secure electronic file for the purpose of refund if necesary and then deleted.
You can check that you are using a secure service by looking for the padlock icon at the bottom right of your browser.

Post and Packing
Post & packing prices are based on orders to UK mainland addresses only. Deliveries to the Isle of Man, Channel Islands and Scottish Islands will incur a surcharge and may take 2-3 days or more.
Every effort is taken to transport Coco Chocolate products in perfect condition. Please note, though we ensure that all products leave the Coco store and kitchens in perfect order, we can not take responsibility for handling by Royal Mail and couriers.

A signature will be required for Coco Chocolate parcels so please ensure you provide an address where the items can be signed for on the delivery day.  If we have to re-direct the items a charge may be made to cover that cost. Valid post codes are required for every order.  We will not send any orders without one.  If you provide an incorrect address, including the postcode, Coco does not accept any responsibility for a failure of an order to arrive or any costs involved in redirecting that order. 

We aim to send orders on the day they are recieved. Most deliveries arrive within 48 hours, but may take up to 3-5 day working days.

Because delivery is handled by outside contractors we cannot guarantee delivery although we use our reasonable endeavours to ensure delivery within 48 hours. 

In hot or extremely cold weather, Coco reserves the right to delay your order until the weather has moderated.  In extreme situations this can delay orders for several days. For such orders Coco will contact you for authority to send despite prevailing weather conditions.  If you authorise such dispatch Coco cannot accept any liability for damage or loss.

Damaged Goods

In the event that your chocolate is damaged in transit please contact Coco within 24 hours of receipt. Products received by courier should be checked before being signed for.  If the exterior packaging or the product are found to be damaged you must then sign "checked and found to be damaged".  If you fail to do this Coco may not be able to offer a refund. When products sent by Royal Mail are not delivered please contact us for details of the tracking and tracing procedure. If products sent by Courier and not delivered please contact us for details of the online and telephone tracking procedure. If orders are considered by Coco to be lost in transit after a reasonable period time has elapsed we shall at our discretion either refund or resend the order.

For delivery, purchase or product queries please contact us using any of the following methods listed at the contact us page on the web site.

Pricing and Products

All prices quoted are in £ Sterling and inclusive of VAT.

We endeavour to ensure that the information shown on the web site is as accurate as possible however we cannot guarantee that information and offer no warranties as to the accuracy.

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to the web site including prices, products, ingredients and terms & conditions without any notice being given.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be notified.

Returns

If for any reason you are not entirely satisfied with any product that you have purchased from Coco, you may return it at your own expense, within 7 days from the date of dispatch.

Provided it is returned in its original packaging and the product has not been consumed we will refund the entire purchase price excluding the cost of postage.

If your returned chocolate is not in the original packaging or consumed, Coco reserves the right to charge in full for the goods.

Privacy

Coco takes your privacy very seriously. When you make a purchase we need to collect certain information to process your transaction and fulfill Your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.

You can be confident We will not disclose Your details to anybody unless required by law.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.

You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Copyright and Trademarks

All content included on the website, such as text, graphics, logos, button icons, and images belong to Coco, and are protected by United Kingdom and international copyright laws. All Coco Chocolate artwork and logos are trademarked and cannot be copied or reproduced in any way.